Viewer Experience Advocate for Hulu

The Job —  Viewer Experience Advocate for Huluplugs lan

Location —  Telecommute

Job Responsibilities —  From the Hulu job posting:

  • Virtual Viewer Experience Advocates will assist viewers through phone about account management, billing issues, content and basic site and application navigation
  • Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
  • Give accurate and real-time responses to viewer inquiries

Requirements/Qualifications

  • Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
  • Flexible working virtual and onsite when needed
  • Excellent typing, phone, and computer navigation skills
  • Good comprehension and documentation skills
  • Ability to navigate the Internet, email, and Instant Messenger
  • Familiarity with digital streaming services and devices
  • Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
  • Communicate effectively and professionally with others, from viewers to fellow advocates
  • Strong time management skills to ensure productivity in alignment with department standards
  • Value accountability across the board and take ownership of issues from start to finish

Schedule —  Full and part time (20 hours) available.  Hours range between 5am to 10pm Pacific time, seven days a week.

Employee or Contract — Employee

Compensation — Not advertised. Click here for Glassdoor salary reviews.

More Information — Review and apply at the Hulu job page.