Universal Call Center Rep for Startek (Cincinnati, OH)

The Job —  Universal Call Center Representative for StarTekGlobechair

Location —  Work from home, does require 6-8 weeks onsite training on Cincinnati, Ohio for new hire training.

Job Responsibilities —  From the job posting:

Generate new customer sales via qualified inbound calls; or returning customer inquiries via outbound calls to existing customers. No cold calling.

•         Respond to customer inquiries regarding service, product offerings, billing, equipment, features,                    activations and/or changes to account information
•         Solicit cross-selling opportunities from existing customers
•         Deliver a best-in-class customer experience and ensure ongoing satisfaction and customer retention
•         Identify and overcome buying obstacles
•         Drive growth by meeting sales goals and objectives as established by the management team
•         Strives to resolve customer issues on the first call and log information related to those calls
•         Follows escalation procedures as needed
•         Researches and resolves disputes and problems within established guidelines
•         May pro-actively manage end-to-end completion of billing issues from receipt to resolution
•         Completes, processes and maintains applicable paperwork and records
•         Exceed all company and client driven metrics for sales revenue, save percentage, quality, compliance, and service level

Requirements/Qualifications

Sales skills, specifically Inside sales experience
Analytical ability to review customer records and determine needs based solutions
Required: Excellent verbal communication skills to have professional discussions with customers
Required: Reading and math skills
Basic computer skills
Resiliency and persistence
Achievement oriented and performance driven
Self motivating and self managing
High School Graduate or GED required.
1 year experience in Sales support/retail and 1 year experience in Customer Service

Schedule — Full time, specifics not posted on advertisement.

Employee or Contract — Employee

Compensation — Not advertised.  Glassdoor.com offers employee salary reviews.

Benefits —  Yes -benefits package described here.

More Information — Review and apply for this position with StarTek.