Unit Manager for Capital One

The Job —  Unit Manager for Capital Onebusinessman-with-the-notebook-3-1362248-m

Location —  Work at home

Job Responsibilities —  From the company job page:

– Accountable for achieving business goals for a team of up to 25 associates within unit.

– Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.

– Prepare and deliver monthly performance reviews for direct reports.

– Manage business level metrics (pen rates, occupancy) to high efficiency standards. – Share in the accountability for a business level function team (Logistics, quality, innovation, morale).

– Motivate and develop associates and help them achieve their career aspirations.

– Execute flawless management of projects assigned to unit.

– Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.

– Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team.


– High School Diploma, GED, equivalent certification or military experience

– At least 2 years of experience in People Management

Preferred Qualifications:

– Bachelors Degree or military experience

– 5 years experience in People Management

– 2 years experience in Process Management

Schedule —  Full time, flexible.

Employee or Contract — Employee

Compensation — Not advertised. Glassdoor lists starting hourly pay at $13

BenefitsFull benefit package offered.

More Information — Review and apply with Capital One.