Travel Specialist for Travel Leaders Corporate

The Job —  Travel Specialist for Travel Leaders CorporateFiber optics background with lots of light spots

Location —  Telecommute

Job Responsibilities —  From the Careerbuilder job posting:

  • Delivery extraordinary customer service to all travel leaders clients.
  • Greet all clients with enthusiasm when interfacing through all communication channels. (1 to 1 communication technology, email, or telephonic).
  • Provide consultative service to travelers and travel arrangers throughout the interaction
  • Maintain composure while dealing with challenging travel disruptions on behalf of travelers.
  • Complete all reservations in an accurate and timely manner.
  • Secure the lowest air/car/hotel rates available at time of booking.
  • Utilization of client and Travel Leaders negotiated programs when applicable.
  • Utilize GDS low fare search capabilities.
  • Maintain goal expectations in the following areas:  Productivity – measured by closed actions per day.  Quality – minimal customer service issues.  Customer experience – measured through chat and call monitoring.

Requirements/Qualifications

  • 3-5 year’s travel selling experience with air/hotel/car booking- preferably with corporate travel.
  • 3-5+ year’s customer service experience, preferably in the travel industry
  • Working knowledge of instant messaging platforms in the customer service arena
  • Experience working online queue process a plus
  • Experience in US and international travel bookings and process
  • Experience in WorldSpan GDS including GDS formats, short cuts, enhancements and pricing- a GDS assessment will be issued that must be passed.
  • Experienced handling of multiple accounts
  • Typing speed of at least 45 WPM
  • High degree of technical aptitude
  • Exceptional/above & beyond, proactive customer service approach
  • Exceptional communication skills both written and oral
  • Demonstrates exceptional team work

Schedule —  Flexibility required, night/weekends part of company expansion plans

Employee or Contract — Employee

Compensation —  No details posted.  Click here for Glassdoor salary reviews.

Benefits — None advertised on the job listing, check with Capital One.

More Information — Review and apply via Careerbuilder.