Travel Reservations Professional for Teleperformance

The Job — Travel Reservations Professional for TeleperformancePicture globe

Location —  Work from home, advertised in Utah but may be available in other areas.

Job Responsibilities —  From Monster.com:

-Answer inbound travel booking calls
-1-3 years of GDS experience (preferably Sabre) required
-Promote and offer products by evaluating customer needs
-Accurately process orders per specified guidelines and polices
-Meet and exceed individual quotas, team sales goals and all performance metrics
-Builds excellent rapport & confidence with all customers while identifying their needs
-Negotiate customers’ requests, changes of service, and billing arrangements
-Responsible for all customer inquiries
-Follow up to customer inquiries by taking specific action in a timely manner
-Enters data from customers into various software programs
-Thrives as a team player in a fast-paced, high-energy, change-oriented environment
-Participates in additional training courses when needed
-Performs other related duties and assignments as required
-Exercise retention efforts when appropriate
-Processing Credit card payments

Requirements/Qualifications

-Travel savvy: passion for travel / experience with travel
-Solutions mindset: passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
-Anticipate customer needs – displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc.
-Polished delivery: ability to communicate in a structured and effective manner
-Excellent time management: ability to multi-task to solve issue for customer
-Quick learner: ability to ramp up quickly and act on feedback constructively
-De-escalate customer situations, manage customer expectations and follow-up
-Passion for service, one call resolution and tailoring the solution for customer

Schedule — No details listed

Employee or Contract — Employee

Compensation — $11.50 per hour to start.

Benefits — None advertised on job posting

More Information — Review this position and apply via Monster.com.