Location — Work from home, available everywhere except Alaska according to posting.
Job Responsibilities — From the American Express job advertisement:
As a Travel Counselor, you will be responsible for:
-creating memorable travel experiences for our Card Members by booking travel with a key focus in domestic and international destination air, car and hotel travel arrangements
-being accountable and taking ownership of the Card Members’ experience from beginning to end
-staying ahead of industry trends and continuously building destination knowledge
creating innovative ways to resolve Card Members’ issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others
-Previous travel industry experience is necessary. A minimum of 2 years recent experience selling domestic and international travel is required. Strong international air booking experience is also essential; in combination with car and hotel is highly preferred.
-Extensive domestic and international destination knowledge, including knowledge of emerging destinations is essential to be successful.
-The customer experience is our top focus so you will have a strong desire to provide an excellent service to our customers.
-Our customers have very different requirements from call to call so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations.
-The ability to communicate with our customers is vital to your success in this role. It is important to be able to adapt your approach to the customer, providing personal insight and building a strong rapport. Your customer interaction will mainly be on the phone but strong written skills via e-mail is also very important.
-Previous call center experience is preferred.
Schedule — Full time, no other details given.
Employee or Contract — Employee
Compensation — Not advertised. Click here for Glassdoor salary reviews.
Benefits — Full benefits including medical and 401k offered.
More Information — Review and apply for this job at the American Express jobsite.