Tier 1 Tech Support Agent for Xerox

The Job —  Tier 1 Tech Support Agent for XeroxFiber optics background with lots of light spots

Location —  Work from home, advertised in Texas

Job Responsibilities —  From the Xerox job page:

As a Tier 1 Tech support advisor you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.

In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.

You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.

Requirements/Qualifications

Technical aptitude and enjoy troubleshooting technology * Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.) * Customer focus * Discipline to work remotely and follow a set schedule

Ability to manage multiple applications at one time * Understand the concepts of navigation, search engines, downloading music, and other web based applications * Smartphone, tablet, operating systems, PC or Mac experience

* Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends * Successful completion of initial training * Ability to meet minimum typing speed of 25 WPM while talking to customers * Successful completion of pre-employment assessments, criminal background check and drug screen

Schedule —  Must be able to work any hours between 7am to 11pm CST and be flexible to work weekend hours as well.

Employee or Contract — Employee

Compensation — Not advertised.   Click here for Glassdoor reviews on Xerox

BenefitsFull benefits including health care offered.

More Information — Review and apply with Xerox here.