Tier 1 CSR for Kelly Services – Oregon

The Job —  Tier 1 Customer Service for Kelly Services – OregonEarth planet with earphones and microphone

Location —  Work from home – Advertised in Portland, OR

Job Responsibilities —  From the Careerbuilder job listing:

In this long-term, Work-At-Home position, you’ll be part of a virtual team providing world-class advanced technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star!

KellyConnect is looking for enthusiastic, empathetic, self-directed candidates for the delivery of friendly and knowledgeable customer support of our client’s services and products with light sales opportunities.

A Tier 1 Advisor is responsible for answering and resolving advanced product technical-support questions received from customers.

Advisors are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the program; while maintaining the highest standards of quality, and ensuring complete customer satisfaction with every interaction. Advisors will be expected to provide suggestions and options to the customer based on their needs. This involves up selling features/products to help the customer as much as possible.

Requirements/Qualifications

HS Diploma or equivalent
-6 months experience in a customer service role
-Ability to work from home in a quiet environment free of background noise and interruption
–Advance “User-level” knowledge of computer technology and computer operating systems
-Opening, closing, collapsing and switching between various applications and windows/sessions on a PC or Mac
-Downloading, opening, saving, printing and/or deleting files
-Copy/cut and paste text
-Managing, installing, uninstalling, application programs and software
-Email application functionality including:
-Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
-Ability to organize email, maintains folders, manages attachments and downloads.

Schedule —  No details on ad, expect nights and weekends in most call center jobs.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — None advertised on the job listing, check during application process.

More Information — Review and apply via this Careerbuilder posting.