Technical Support Representative for KellyConnect

The Job —  Technical Support Representative for KellyConnectEarth planet with earphones and microphone

Location —  Work from home

Job Responsibilities —  From the company job posting:

  • Interact with customers in response to inquiries, concerns, and requests about products and services

 

  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
  • Research using available resources, including article database systems
  • Complete required training to stay current with system information, changes, and updates
  • Participate in frequent 1:1/classroom video coaching sessions with leadership
  • Exemplary attendance and punctuality

Requirements/Qualifications

  • Proper phone etiquette, including using client verbiage and positive positioning

 

  • Ability to speak and type clearly and accurately, using proper grammar
  • Ability to multitask between customer calls and logging of case notes
  • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
  • Experience with mobile devices (mp3 players, tablets, smartphones)
  • Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
  • Openness to constructive coaching and ability to implement performance objectives
  • Willingness to work evenings, weekends, and holidays
  • Ability to adjust to constantly-changing technology, processes, and team structures
  • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.
  • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks

Schedule —  No details given other than Full time.

Employee or Contract — Employee

Compensation — Not advertised. Glassdoor reviews place pay at around $12 per hour.

Benefits — None advertised on the job listing, check with Capital One.

More Information — Review and apply with KellyConnect here.