Technical Support for Intermedia

The Job —   Technical Support for Intermediaconcept of help desk service

Location —  Telecommute available.

Job Responsibilities —  From the company job posting:

  • Resolve technical issues via incoming phone calls from (mostly) non-technical end users.
  • Respond to incoming web-based support requests.
  • Utilize Live Chat with powerful desktop sharing tools.
  • Recognize trends and report them to senior level engineers.
  • Find and document any new support issues or product bugs.
  • Work with other team members to resolve active issues.
  • Identify customer needs that can be met by additional office applications provided by Intermedia.
  • Self-awareness and common sense approach to identifying issues to escalate appropriately
  • Self-starter with the maturity to ask for assistance when needed

Requirements/Qualifications

  • Experience configuring Outlook and other email applications
  • Familiarity with DNS, networking and VoIP
  • 1+ years of experience in a high-volume call center environment in a technical support role
  • Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms
  • Excellent analytical and problem solving skills when facing complex challenges
  • Strong sense of commitment to resolving client issues on the first call
  • Must be a self-starter with proven ability to work proactively and independently
  • Excellent communication skills — writing, speaking, and listening
  • Detailed oriented with good documentation skills
  • Commitment to excellence: willing to accept constructive feedback, share information with other team members, and drive toward continuous improvement

Schedule —  No details posted

Employee or Contract — Employee

Compensation — Not advertised.   Click here to read Glassdoor salary review.

Benefits —  Medical, dental, 401k and other benefits offered.

More Information — Review and apply here.