Technical Care Specialist for Cable One

The Job —  Technical Care Specialist for Cable OneEarth planet with earphones and microphone

Location —  Work from home – advertised in Boise, ID

Job Responsibilities —  From the job posting:

· Answers calls from Cable One customers and responds to inquiries in a professional manner.
· Troubleshoots customers’ technical problems with internet services including, but not limited to modems/routing, internet connections, wireless service, and setting up email accounts.
· Diagnoses customers’ technical problems with telephone services.
· Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.
· Creates and notates service tickets for each call.
· Assists residential email/internet customers via remote-desktop software.
· Remains current on new technology and software issues that affect Cable One customers.
· Provides timely feedback to Cable One leadership regarding service failures or customer concerns.
· Keeps company-assigned equipment clean and operational by following established procedures and reporting malfunctions immediately.


· High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.
· Intermediate experience working with Microsoft Office applications, Outlook, Windows XP/Vista/7/8, and Macintosh operating systems.
· Knowledge of tablet, smartphone, laptop and desktop functionality.
· Ability to remain courteous and patient during all customer transactions.
· Ability to work independently in a home office environment.
· Home office must meet work-from-home standards and must be located in a Cable One service area.

Schedule —  Part time, evenings and Sundays from 12:30-9pm

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — Free cable and tuition reimbursement advertised.

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