Tech Support for Teleperformance (Columbus, OH)

The Job —  Technical Support Call Center Agent for Teleperformanceconcept of help desk service

Location — Work at home, based in Columbus Ohio region.

Job Responsibilities —  From the Teleperformance job listing:

-Provide excellent customer service
-Follow up to customer inquiries by taking specific action in a timely manner
-Troubleshoot equipment and system problems
-Enters data from customers
-Participates in additional training
-Performs other related duties
-Exercise retention efforts when appropriate
-Demonstrate advanced product knowledge
-Ability to solve customer issues
-Open and manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS issues.
-Demonstrate a positive attitude
-Solve technical problems in a timely manner
-Adhere to all work schedule assignments.
-Abide by and support management directives Adhere to all Teleperformance policies.
-Identify customers who are comparison-shopping and inquiring about contract terms

Requirements/Qualifications

-Six months Call Center experience preferred
-Must be 18 years old
-Type 25 wpm
-High School Graduate or GED
-Proven oral and written communication skills
-Must have flexible availability
-Ability to use Windows operating systems
-Demonstrate a high sense of urgency
-Keen sense of attention to detail
-Taking the initiative.
-Able to pass Background Check & Drug test
-Possess a high level of Professionalism
-Must have understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.
-One year of Technical Support & Network service experience in a related field preferred.
-Knowledge of the Microsoft Office Products
-Experience in overcoming difficulties
-Logical problem solving skills.
-Understand and empathize with customer’s
-Previous technical computer experience
-Must have knowledge of basic computer OS
-Able to pass background check & drug screen

Schedule —  Not listed on job posting.

Employee or Contract — Employee

Compensation — Not advertised. Click here to read Glassdoor.com reviews.

Benefits — None advertised on the job listing, check with company during application process for details.

More Information — Review this position the Teleperformance job page.