Tax Support Agents for Manpower

The Job —  Tax Support Agent for Manpowernote-pad-1206626-m

Location —  Work from home may be available after training in Indianapolis, IN region.

Job Responsibilities —  From the monster.com job posting:

-Help customers who are working on their tax return with product inquiries, as well as with tax questions and calculations.

-Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

-Interact with customers utilizing strong written and verbal skills as well as deep customer empathy.

Requirements/Qualifications

-College degree preferred. The ideal candidate will have a background in business, finance, accounting, or tax.

-Basic knowledge of tax laws and tax concepts.

-Some experience preparing federal and state returns for individuals (1040)

-Some experience providing support in a call center environment

-Internship with a tax preparation firm a plus

-Critical thinking, problem solving

-Persistence and determination

Schedule — No details on work schedule, position is for one year.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — No details posted

More Information — Review and apply via Monster.com.