Spanish Bilingual Rental Reservation Representative for Enterprise

The Job — Spanish Bilingual Rental Reservation Representative for EnterpriseHandshake with money

Location — Work from home, must live in Las Vegas, NV.  (Other postions may be available in other cities)

Job Responsibilities —  From the Monster.com job posting:

Must fluently speak Spanish and English

Must live in the state of Nevada

Must currently reside in the Las Vegas metropolitan area

Schedules are based on business need and could require early morning, afternoon, or late evening hours

All schedules require working one weekend day, either Saturday or Sunday each week

Reserve rental vehicles for Enterprise offices nationwide

Provide exceptional customer service and collect required information from the customer on every call per established criteria

Use experience to identify customer needs and handle accordingly

Provide timely and accurate information reflecting a customer-oriented image for the company

Demonstrate and maintain professional verbal and written communication with customers, co-workers and other company staff

Communicate information considered unsatisfactory by customers in a tactful manner

Offer alternatives and options to overcome customer objections

Make outbound calls when appropriate

Accept repetitive work tasks

Adhere to shift assignments

Maintain a regular and reliable level of attendance and punctuality

Proven ability to become an expert in all related applications, policies, and the vehicle rental process

Requirements/Qualifications

Must fluently speak Spanish and English

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be at least 18 years old

Minimum 6 months experience in customer service and/or sales

Minimum 1 year of continuous work experience at the same employer

Minimum of basic computer navigation skills and ability to toggle between different computer screens and programs

Must be able to work a structured schedule that could include morning, afternoon, and evening hours, based on business need

Schedule — Full time, nights and weekends required.

Employee or Contract — Employee

Compensation — $14.32 per hour plus bonus opportunity.

Benefits — Full benefit package.

More Information — Review and apply via Monster.com.