Service Desk Agent for Sutherland

The Job —  Service Desk Agent for Sutherlandconcept of help desk service

Location —  Work from home, available everywhere in US except Alaska and Hawaii

Job Responsibilities —  From the company job posting:

  • Record, resolve, and escalate customer requests or problems in accordance with Standard Operating Procedures and pre-defined case recording or escalation guidelines
  • Review and actively pursue a resolution to all cases daily
  • Notify customers of scheduled outages, known problems, and other updates to distribute information and optimize revenue
  • Participate in team projects and ongoing trainings that enhance the quality and efficiency of Help Desk services
  • Acquire and maintain knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

Requirements/Qualifications

  • Previous experience in a Help Desk/Contact Center environment
  • Bachelor’s degree or 2+ years of experience providing technical support
  • A+ Certification, MCP, MCSE, or equivalent
  • Experience in the configuration of communication devices and peripherals
  • General knowledge of network troubleshooting TCP/IP, VPN, Firewalls
  • Knowledge of Information Security; Certifications are a plus
  • Extensive experience with Terminal Server
  • Experience connecting and restoring PC Workstations to operational status
  • Support Center Analyst Certification is preferred; if candidate does not have this certification, Sutherland will assist Consultant with gaining appropriate certification

Schedule —  Full time, no details on hours given.

Employee or Contract — Employee

Compensation — Not advertised.  Click here to read Glassdoor salary reviews.

Benefits — Yes.

More Information — Review and apply with Sutherland.