Location — Work from home, available in these states – Arizona, Delaware, Florida, Georgia, Kansas, Kentucky, Minnesota, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Washington, West Virginia, Wisconsin, Virginia
Job Responsibilities — From the company job posting:
This is a Seasonal Work from Home Customer Service Associate position. We are offering Full Time hours only. The ideal Seasonal Work from Home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers.
Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results.
· Ability to empathize with and prioritize customer needs
· Uphold company values and respect every customer
· Exude patience and ownership with each customer
· Ability to resolve conflicts and set appropriate expectations with customers
· Ability to determine customer needs and provide appropriate solutions
· Ability to communicate clearly and concisely with both external customers and coworkers
· Ability to document customer account activities thoroughly and concisely
· Comprehension skills– ability to clearly understand and respond appropriately to the issues that customers present
· Composition skills– ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
-Problem Solving Skills
· Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
· Ability to make appropriate decisions on behalf of the customer quickly and effectively
· Desire to continually learn
· Solution oriented and self-motivated
· Ability to effectively prioritize work time to ensure efficiency
· Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
· Fluency in Windows Operating Systems and Microsoft Outlook
Schedule — Full time, must be flexible to work evenings and weekends.
Employee or Contract — Employee – background check required.
Compensation — $10 per hour advertised.
Benefits — None advertised.
More Information — Review and apply via Amazon’s job page.