Sales Support for 1-800-FLOWERS via Sutherland

The Job —  Sales Support for 1-800-FLOWERS via Sutherlandtelephone-icon-3-1103360-m

Location —  Telecommute, available in most states.

Job Responsibilities —  From the Careerbuilder job posting:

  • Provide customers with exceptional service by following very specific policies and procedures
  • Assist customers in selecting products and gifts as well as offering add-ons and upselling
  • Process orders using the internal computer tools and applications
  • Verify and validate all information provided by the customer prior to order submission
  • Communicate effectively with customers and act as an advocate on the customers behalf to uphold the company’s Product Guarantee Policy
  • Accurately document all actions taken when working within a customer account
  • Process order cancellations and adjustments in a timely and accurate manner
  • Professionally respond to incoming and outgoing messages on behalf of 1800Flowers.com
  • Consistently achieve key performance indicators (KPI) and performance standards as defined by management
  • Adhere to coaching and development opportunities provided by managers
  • Participate in ongoing coaching and training sessions to ensure your success in the position

Requirements/Qualifications

  • Own a PC with a reliable high-speed internet connection
  • Ability to type 20-25 words per minute
  • Prior contact center experience (strongly preferred)
  • Previous work at home experience (preferred)
  • Must be 18 years of age or older and have a High School diploma or GED
  • Strong written and verbal communication skills; fundamental math skills
  • Strong knowledge and understanding of the sales process
  • Motivation and dependability
  • Available to work extended shifts during peak holiday weeks

Schedule —  No details other than extended hours during upcoming holiday weeks.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — None – temporary position.

More Information — Review and apply via Careerbuilder.