Reservations Agent for Destination Hotels

The Job —  Reservations Agent for Destination Hotelsfive-golden-stars-isolated-1420024-m

Location —  Work from home

Job Responsibilities —  From the company job posting:

  • Enjoy meeting guests on the phone, eagerly provide assistance with creating their unscripted discovery
  • Answer all incoming calls in less than three rings in a professional and friendly demeanor following Destination call quality and brand standards.
  • Rock it by achieving hotel monthly individual and team conversion goals.
  • Stay in the know with all communication and hotel information.
  • Engage and ensure appropriate guest follow up takes place in a timely and proper fashion.
  • Provide detailed notes and comments in Voice Agent regarding guest requests to ensure a smooth arrival experience at the front desk.
  • Assist with group rooming lists or 3rd party reservations as needed.
  • Maintain rate structures and rate integrity and a 90% or higher on Aspire Shop calls.
  • Tell our story and be a cultural ambassador who positively participates in our sales team environment.
  • All other duties as assigned.

Requirements/Qualifications

  • Good computer skills.
  • Bring “Fun” to work every day.
  • Basic knowledge of Microsoft Office software suite.
  • Must be able to type 35 wpm
  • High school graduate or equivalent
  • People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service
  • Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction and routine.
  • Ability to read, comprehend instructions and multitask
  • Ability to use office equipment in an effective and efficient manner
  • Strong organizational skills
  • Bi lingual – required. English, Spanish, Cantonese and Portuguese preferred
  • Ability to work as a team-player and accept assignments from multiple individual

Schedule — No details on hours.

Employee or Contract — Employee

Compensation — $14 per hour according to advertisement.

Benefits — None advertised.

More Information — Review and apply with Destination Hotels here.