Reservations Agent for Alaska Air

The Job —  Reservations Agent for Alaska AirSaveMoney

Location — Work from home available after training (AZ)

Job Responsibilities —  From the company job posting:

  • Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
  • Answer customer’s inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
  • Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
  • Assist customers with technical website and mobile navigation needs
  • Make new reservations and change existing reservations on scheduled domestic and international flights
  • Perform both computer and inbound/outbound telephone related tasks
  • Other duties as assigned
  • Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

Requirements/Qualifications  

  • High School diploma or equivalent required
  • Minimum age of 18 years old
  • Must be authorized to work in the United States
  • Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
  • Demonstrated knowledge and aptitude to use computers and related technology skillfully required
  • Fluent in Spanish highly preferred
  • Proficient keyboard skills required
  • Must have strong customer service skills and a professional and pleasant phone demeanor
  • Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
  • Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
  • Adaptable to performing work according to set procedures required
  • Excellent attendance and reliability required

Schedule —  Must be available to work any shift assigned 24/7/365

Employee or Contract — Employee

Compensation — Starting pay $11.73 per hour

Benefits — Yes, click here for details.  (Travel benefits included)

More Information — Review and apply with Alaska Airlines here.