Reservations Agent for Alaska Air (Washington State)

The Job —  Reservations Agent for Alaska Air

Location — Work from home after 6 months  (Washington)

Job Responsibilities —  From the company job posting:

  • Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers

 

Answer customer’s inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners

 

Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution

 

Assist customers with technical website and mobile navigation needs

 

Make new reservations and change existing reservations on scheduled domestic and international flights

 

Perform both computer and inbound/outbound telephone related tasks

 

Other duties as assigned

 

Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

Requirements/Qualifications

  • High School diploma or equivalent required

 

Minimum age of 18 years old

 

Must be authorized to work in the United States

 

Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required

 

Demonstrated knowledge and aptitude to use computers and related technology skillfully required

 

Fluent in Spanish highly preferred

 

Proficient keyboard skills required

 

Must have strong customer service skills and a professional and pleasant phone demeanor

 

Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers

 

Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required

 

Adaptable to performing work according to set procedures required

 

Excellent attendance and reliability required

Schedule —  Flexible to work any shift in 24/7/365 environment.

Employee or Contract — Employee

Compensation — $12.14 per hour to start.

Benefits — Medical, dental and 401k along with travel benefits.

More Information — Review and apply with Alaska Air here.