The Job — Reservations Agent for Alaska Air
Location — Work from home after 6 months (Washington)
Job Responsibilities — From the company job posting:
- Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
Answer customer’s inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
Assist customers with technical website and mobile navigation needs
Make new reservations and change existing reservations on scheduled domestic and international flights
Perform both computer and inbound/outbound telephone related tasks
Other duties as assigned
Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
- High School diploma or equivalent required
Minimum age of 18 years old
Must be authorized to work in the United States
Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
Demonstrated knowledge and aptitude to use computers and related technology skillfully required
Fluent in Spanish highly preferred
Proficient keyboard skills required
Must have strong customer service skills and a professional and pleasant phone demeanor
Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
Adaptable to performing work according to set procedures required
Excellent attendance and reliability required
Schedule — Flexible to work any shift in 24/7/365 environment.
Employee or Contract — Employee
Compensation — $12.14 per hour to start.
Benefits — Medical, dental and 401k along with travel benefits.
More Information — Review and apply with Alaska Air here.