Reservations Agent for Alaska Air (Washington State)

The Job —  Reservations Agent for Alaska Air

Location — Work from home after 6 months  (Washington)

Job Responsibilities —  From the company job posting:

  • Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers


Answer customer’s inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners


Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution


Assist customers with technical website and mobile navigation needs


Make new reservations and change existing reservations on scheduled domestic and international flights


Perform both computer and inbound/outbound telephone related tasks


Other duties as assigned


Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring


  • High School diploma or equivalent required


Minimum age of 18 years old


Must be authorized to work in the United States


Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required


Demonstrated knowledge and aptitude to use computers and related technology skillfully required


Fluent in Spanish highly preferred


Proficient keyboard skills required


Must have strong customer service skills and a professional and pleasant phone demeanor


Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers


Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required


Adaptable to performing work according to set procedures required


Excellent attendance and reliability required

Schedule —  Flexible to work any shift in 24/7/365 environment.

Employee or Contract — Employee

Compensation — $12.14 per hour to start.

Benefits — Medical, dental and 401k along with travel benefits.

More Information — Review and apply with Alaska Air here.