Reservation Specialist for Travel Outlook Hospitality Solutions

The Job — Reservation Specialist for Travel Outlook Hospitality Solutions

Location —  Work from home, available in 18 states currently.

Job Responsibilities —  From the job posting:

CUSTOMER SERVICE and COURTESY IS PARAMOUNT You will have a crucial position within our company, because you will be the main representative for our company to both our clients and to their hotel guests. Most likely, in the past you have made a hotel reservation over the phone….think about how the person you spoke with made an indelible first impression in your mind about the hotel. Your role is absolutely critical in our clients’ success.

In addition to a warm personal presence, our team members must demonstrate creative problem solving. The most important part of your job will be to provide pleasant, effective service whenever you are called on, and you can expect the same experience when working with other Travel Outlook personnel. We need to make everyone we work with – especially our hotel clients and their guests – feel cherished and important.

SALESMANSHIP Professional salesmanship is also important, and we will provide highly-focused, proven sales training for you which focuses on two important areas of hotel sales proficiency: conversion, and nightly rate maximization.

Requirements/Qualifications

TECHNICAL REQUIREMENTS Often, we connect directly into a hotel’s property management system, so you may learn to enter information into multiple property management systems as well as learning about the features and benefits of each particular hotel.

To achieve this, we have specific requirements regarding training availability, your technical skills, your computer equipment, and your Internet connection.

The application process covers these in detail, but at minimum, the basic requirements are: • A Windows-based computer system (Windows 8 or 7 recommended) • A high-speed Internet connection (7Mb down/1Mb up or higher required) • A land line or approved internet-based phone service, and • A quiet and distraction-free work environment.

Schedule —  No details given

Employee or Contract — Employee

Compensation — Not advertised.   Click here for Glassdoor reviews on this company.

Benefits — None advertised on the job listing, check with Capital One.

More Information — Review and apply with Travel Outlook here.