The Job — Reservation Sales Specialist for Marriott
Location — Telecommute available, based in Cleveland, OH area
Job Responsibilities — From the Marriott job posting:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
- Candidates need to live within a 50-mile radius of Solon, OH
- Hired candidates will transition to work from home, after approximately 90-days, including 5 weeks of paid training on property.
- Marriott provides all necessary computer equipment.
- Agents provide and pay for internet and phone connections.
Schedule — No details posted, nights and/or weekends generally required in call center positions.
Employee or Contract — Employee
Compensation — Not advertised. Click here for Glassdoor salary reviews.
Benefits — Yes, click here for details.
More Information — Review and apply at the Marriott job page.