Reservation Sales Agent for Loews Hotel

The Job —  Reservation Sales Agent for Loews HotelCall Center

Location —  Work from home, advertised in Nashville, TN

Job Responsibilities —  From the company job posting:

  • Inputs complete preference profiles on all guests confirming reservations.
  • Answers phones promptly and politely.
  • Once trained, is knowledgeable and able to sell the Loews experience which includes restaurant, spa, golf, in addition to upgrades and information regarding area attractions and events.
  • Utilizes interpersonal skills to sell the hotel and overall experience to the caller by focusing on their unique set of requests/needs and incorporating Loews Hotels Reservations Department standards.
  • Once trained, is knowledgeable regarding all hotel/room features and amenities and incorporates that information into the selling process.
  • Takes reservations completely and accurately.
  • Anticipates guests needs whenever possible.
  • Ensures guest requests/challenges are handled promptly and with genuine friendliness.
  • Processes VIP reservations with special attention to accuracy as well as guest requests/needs.
  • Promotes and applies teamwork skills at all times

Requirements/Qualifications

  • High school diploma or equivalent preferred
  • Must be located in the Greater Nashville Area.
  • Must be customer service and sales oriented and have excellent hospitality and guest relations skills.
  • Must understand that the position of Travel Planner is a sales position in a call center environment.
  • Must have excellent written and oral English communication skills and telephone etiquette skills
  • Must be computer literate in general but particularly in Word Processing software. Excel might by helpful
  • Must be organized and able to prioritize work load
  • Must be able to type 25 wpm
  • Must be flexible to work any shift, including weekends and holidays.

Schedule — Various schedules, company looking for evenings and weekends.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — Medical, dental and other benefits offered.

More Information — Review and apply by clicking here.