Reservation Sales Agent for Holland America Line

The Job —  Reservation Sales Agent for Holland America LineMoneybackground

Location —  Work from home, open to residents of Oregon and Washington State

Job Responsibilities —   From Holland American Line posting:

  • As a Work at Home Reservation Sales Agent I for Holland America Line, you will respond to a variety of inbound calls from Travel Professionals and consumers. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Land and Sea Journeys, and options.
  • Be a knowledgeable resource for travel professionals and consumers.
  • Provide quality customer service on all calls. Maintain department’s telephone service level goals. In this position, selected candidates will train and work from home.

Requirements/Qualifications

  • Must have access to high speed broadband internet, Comcast preferred. DSL is not compatible with our systems at this time.
  • Must reside in Washington State or Oregon, and must have dedicated, quiet workspace in place of residence.
  • Provide quality customer service on all calls
  • Self-motivated by personal performance, self-starter and quick learner
  • Ability to work independently and meet performance metrics, adherence and availability requirements
  • Excellent communication and listening skills required
  • Outstanding problem solving and decision making skills
  • Must be detail oriented with excellent organizational skills
  • Proficiency with Microsoft Office products, Outlook, website navigation and performance of key word searches, ability to distinguish colors in reservations computer system
  • Previous sales or customer service experience required. Preferably in the travel or hospitality industry

Schedule —  May work until 7pm weekdays and some weekend shifts.

Employee or Contract — Employee

Compensation — Not advertised.  Read Glassdoor salary reviews on this job here.

Benefits — Full benefits and travel perks.

More Information — Review and apply with Holland America.