Reservation Agent for Princess Cruises

The Job —  Reservation Agent for Princess CruisesEarth planet with earphones and microphone

Location —  Work from home, advertised in Seattle, Washington area

Job Responsibilities —  From the job posting:

  • Reservation Agents work in a call center environment and are responsible for responding to inbound telephone calls (50-100 calls per day) from travel agents and customers.
  • Agents apply the product knowledge and customer service skills developed during training to evaluate customer preferences and communicate the information needed to sell Princess Cruises.
  • Utilize knowledge of product and booking policies to respond to inquiries and resolve problems, ensuring excellent customer service.
  • Learn methods to evaluate customer’s needs, research discrepancies, provide explanations or modify reservation.
  • The day is spent sitting at a computer, typing, and wearing a headset while assisting customers on the phone.

Requirements/Qualifications

  • This job normally requires a professional level of knowledge in customer service, equivalent to that, which would be acquired through the completion of high school or equivalent certification. Demonstration of directly related work experience.
  • Excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
  • Proficiency in the use of computer business applications with working knowledge of computerized reservations systems.
  • Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines are important.
  • This job normally requires 1 year experience in positions in the area of customer service or sales.
  • Call center and/or telephone sales experience is preferred.
  • Applicants should be at least 18 years of age and have one year of customer service experience.
  • Reservation Support Agent Trainees must pass the training class in order to continue employment as a Reservation Support Agent.

Schedule —  No details advertised on job posting.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — Full benefits plus travel discounts available.

More Information — Review and apply with Princess Cruises here.