Rental Reservations Representative for Enterprise (Knoxville, TN)

The Job — Rental Reservations Representative for EnterpriseCall center operator

Location —  Work from home, must reside in the Knoxville, TN area

Job Responsibilities—  From the Enterprise job posting:

Reserve rental vehicles for Enterprise offices nationwide
Provide excellent customer service to customers
Consistently meet established performance and quality standards
Locate and interpret complex information from a number of databases
Communicate information considered unsatisfactory by customers in a tactful manner
Handle multiple tasks (ie., talking with customers while accessing information in a computer)
Offer alternatives and options to overcome objections
Sell associated items
Adapt to the differing needs of corporate, retail, or insurance replacement customers
Adhere to shift assignments
Accept repetitive work tasks
Provide timely and accurate information reflecting a customer-oriented image for the company
Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Make outbound calls when appropriate
Seek to improve job performance through self-assessment, skill development, training and goal setting
Participate in virtual training, conference calls, and feedback sessions
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Requirements/Qualifications

Ability to learn via live, instructor-led phone/conference call
Able to learn quickly in a technical environment
Computer literacy required – able to successfully navigate and maneuver across multiple applications simultaneously
Knowledge of keyboard short-cuts, such as cut-and-paste
Self-starter and disciplined; not easily distracted while working at home
Ability to trouble-shoot and fix minor computer problems independently
Excellent customer service, interpersonal, and communication skills
Excellent verbal and written communication including grammar and voice quality
Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence

Must live in Knoxville, Tennessee
Must be at least 18 years old
Minimum of 1 year customer service experience
Minimum of 1 year sales experience, which could include up-selling experience
Minimum 1 year work experience at the same employer
Must be able to work 40 hours per week
Must be able to work schedule with start times between 6am-12pm
Must be able to work weekends (Saturday & Sunday)

Technical/Work from Home Requirements

Have permanent residence with a defined working space that is clean, ventilated and quiet
Working space with functioning smoke detector, fire extinguisher, and first aid kit
Computer (PC, no Mac)
OS Version: Windows XP SP3, Windows Vista, Windows 7, or Windows 8
Computer USB Headset with Microphone or PC speakers and microphone
High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)
Minimum up load speed of 1000 kbps (1.0 mbps)
Minimum down load speed of 3000 kbps (3.0 mbps)

Schedule — Three week virtual training class from 9AM to 6PM.   Regular hours may be from 6AM to 12 Midnight, seven days per week.  Schedules will generally include one weekend day.

Employee or Contract — Employee

Compensation — $12.45 per hour with bonus opportunity.

Benefits — Yes.  Click here to review Enterprise benefit package.

More Information — Review and apply for this position the Enterprise job site.

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