Rental Reservations Agent for Enterprise (Kansas City)

The Job — Rental Reservation Rep for Enterprise Car Rental

Location — Work from home opportunity – Based in Kansas City, MO region

Job Responsibilities – (From job listing)

Reserve rental vehicles for Enterprise offices nationwide
Provide excellent customer service to customers
Consistently meet established performance and quality standards
Locate and interpret complex information from a number of databases
Communicate information considered unsatisfactory by customers in a tactful manner
Handle multiple tasks (ie., talking with customers while accessing information in a computer)Enterprise-rent-a-car-logo
Offer alternatives and options to overcome objections
Sell associated items
Adapt to the differing needs of corporate, retail, or insurance replacement customers
Adhere to shift assignments
Accept repetitive work tasks
Provide timely and accurate information reflecting a customer-oriented image for the company
Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Make outbound calls when appropriate
Seek to improve job performance through self-assessment, skill development, training and goal setting
Participate in virtual training, conference calls, and feedback sessions
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Requirements/Qualifications- (From Job Listing)

Must live in Kansas City, Missouri
Must be at least 18 years old
Minimum of 1 year customer service experience
Minimum of 1 year sales experience, which could include up-selling experience
Minimum 1 year work experience at the same employer
Technical Requirements –

  • Computer (PC, no Mac)
  • OS Version: Windows XP SP3, Windows Vista, Windows 7, or Windows 8
  • Computer USB Headset with Microphone or PC speakers and microphone
  • High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)
  • Minimum up load speed of 1000 kbps (1.0 mbps)
  • Minimum down load speed of 3000 kbps (3.0 mbps)

Schedule —

Must be able to work 40 hours per week
Must be able to work schedule with start times between 6am-12pm
Must be able to work weekends (Saturday & Sunday)

Employee or Contract — Employee

Compensation — Starting pay $12.45/hour plus differentials

Benefits — Full benefits package including medical, dental, 401k and paid time off offered through Enterprise

More InformationReview this position the Enterprise Rental job page.


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