Rental Reservation Specialist for Enterprise (Colorado Springs)

The Job —  Rental Reservation Specialist for EnterpriseEnterprise-rent-a-car-logo

Location —  Work from home, must reside in Colorado Springs, CO.

Job Responsibilities —  From the Enterprise job posting:

Reserve rental vehicles for Enterprise offices nationwide
Provide excellent customer service to customers
Consistently meet established performance and quality standards
Locate and interpret complex information from a number of databases
Communicate information considered unsatisfactory by customers in a tactful manner
Handle multiple tasks (ie., talking with customers while accessing information in a computer)
Offer alternatives and options to overcome objections
Sell associated items
Adapt to the differing needs of corporate, retail, or insurance replacement customers
Adhere to shift assignments
Accept repetitive work tasks
Provide timely and accurate information reflecting a customer-oriented image for the company
Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Make outbound calls when appropriate
Seek to improve job performance through self-assessment, skill development, training and goal setting
Participate in virtual training, conference calls, and feedback sessions
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned


Must live in Colorado Springs, CO
Must be at least 18 years old
Minimum of 1 year of customer service experience
Minimum of 1 year of sales experience
Minimum 1 year work experience at the same employer
Ability to learn via live, instructor-led phone/conference call
Able to learn quickly in a technical environment
Computer literacy required – able to successfully navigate and maneuver across multiple applications simultaneously
Knowledge of keyboard short-cuts, such as cut-and-paste
Self-starter and disciplined; not easily distracted while working at home
Ability to trouble-shoot and fix minor computer problems independently
Excellent customer service, interpersonal, and communication skills
Excellent verbal and written communication including grammar and voice quality
Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence

Schedule — Part time position working 30-35 hours per week.  May work mornings, afternoons, and evenings.   Must also be available to work one weekend day.

Employee or Contract — Employee

Compensation — Starting pay of $12.45 per hour

Benefits — Yes.  Enterprise benefit package may be viewed by clicking here.

More Information – Review and apply for this position with Enterprise here.