Location — Full telecommute opportunity
Job Responsibilities — From the Support.com Jobvite
-Answer calls and greet customers
-Review ticket in customer service tracking application
-Determine scope of issue
-Confirm customer agreement to conditions of service
-Manage credit card processing if necessary
-Follow through on warranty requests or open issues
-Encourage completion of customer survey
-Close the incident within recommended service times
-Properly document all support calls
-Adhere to quality standards set by company
-Represent company in a professional and ethical manner
-Maintain high level of customer satisfaction with focus on first call resolution
-Excellent written and oral communication skills
-Ability to interpret a flow chart to deliver a work process
-Ability to learn new technical concepts quickly
-Communicate technical directions over the phone to inexperienced computer users
-Excellent customer interaction skills
-Strong organizational and multitasking skills
-Ability to problem-solve
-Ability to follow written instructions
-Type 30 to 40 words per minute
Schedule — Variable, overtime available according to posting.
Employee or Contract — Employee
Compensation — $9 an hour during training, $10.25 thereafter. Differential available for bilingual (Spanish).
Benefits — Yes. Medical/dental/401k/ESPP/Paid time off.
More Information — Click here to apply with support.com.