Remote Services Technician for Support.com

The Job —  Remote Services Technician for Support.comFiber optics background with lots of light spots

Location — Full telecommute opportunity

Job Responsibilities —  From the Support.com Jobvite

-Answer calls and greet customers
-Review ticket in customer service tracking application
-Determine scope of issue
-Confirm customer agreement to conditions of service
-Manage credit card processing if necessary
-Follow through on warranty requests or open issues
-Encourage completion of customer survey
-Close the incident within recommended service times
-Properly document all support calls
-Adhere to quality standards set by company
-Represent company in a professional and ethical manner
-Maintain high level of customer satisfaction with focus on first call resolution

Requirements/Qualifications

-Excellent written and oral communication skills
-Ability to interpret a flow chart to deliver a work process
-Ability to learn new technical concepts quickly
-Communicate technical directions over the phone to inexperienced computer users
-Excellent customer interaction skills
-Strong organizational and multitasking skills
-Ability to problem-solve
-Ability to follow written instructions
-Type 30 to 40 words per minute

Schedule —  Variable, overtime available according to posting.

Employee or Contract — Employee

Compensation — $9 an hour during training, $10.25 thereafter.  Differential available for bilingual (Spanish).

Benefits — Yes.  Medical/dental/401k/ESPP/Paid time off.

More Information — Click here to apply with support.com.