Remote Member Services Specialist for Health Equity

The Job —  Remote Member Services Specialist for Health EquityCall Center

Location — Work from home, must live in Utah

Job Responsibilities —  From the job posting:

-Perceive beyond the obvious; possess critical thinking skills enabling you to ask members the right questions to identify opportunities for providing information and tools helping them to make better decisions about their healthcare dollars.
-Influence and persuade members to change their behavior regarding their health care.
-Exhibit passion for delivering superior advisory services by going above and beyond; doing whatever it takes to ensure each member contact is a positive, enjoyable experience.
-Build member loyalty by delivering excellent follow through and follow up to our members.
-Continually strive to improve your knowledge of HSA’s by accessing our on-line tools and attending our education programs.
-Accelerate company growth by thinking beyond the norm and contributing new ideas.

Requirements/Qualifications

-Demonstrated aptitude for superior interpersonal, communication, professional teaming, organizational and technology skills.
-Exceptional ability to build trust and rapport with members and fully meet their needs.
-Strong ability to maintain a high level of accuracy and proficiency in all aspects of account maintenance.
-Bachelor’s degree and/or 4 + years related experience.
-Highly motivated with the ability to work as a team player and also as an individual contributor.
-Able to acquire the expertise, knowledge and information to effectively solve customer’s issues
-Understanding of health care/insurance/nursing beneficial.
-Training and/or sales experience a plus.
-Previous experience working in banking or a financial institution is an asset.

Schedule —  24/7 call center, must be willing to work nights, weekends, and/or Holidays.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — None advertised on the job posting, check with company during application process.

More Information — Review and apply with HealthEquity by clicking here.