Remote Customer Support for Intermedia

The Job —  Remote Customer Support (VOIP) for Intermediaconcept of help desk service

Location — Telecommuting opportunity, no geographical restrictions listed on job posting

Job Responsibilities —  As listed:

Provide remote support and troubleshooting to Intermedia Hosted VoIP Services customers.
Answer incoming phone calls from your assigned telephone queue.
Respond to incoming e-mail support requests.
Assist new clients with the voice on-boarding process including Local Number Porting (LNP) processes.
Recognize trends and report them to senior level engineers.
Find and document any new support issues, or product bugs.
Work with other team members to resolve active issues.
Providing excellent technical support and customer service to our customers.


-1 + years of experience in a call center environment in a technical support role.
-Excellent analytical and problem solving skills with a strong sense of client commitment
-Must be a self-starter with proven ability to work proactively and independently
-Excellent communication (written and verbal) and interpersonal skills
-Detailed oriented with good documentation skills
-Ability to work in a team.
-Knowledge of Basic Telephony, PBX phone systems, SIP, VoIP and Fax desired
-Experience supporting IP Telephony
-Experience troubleshooting VoIP environments
-Experience configuring VoIP telephones
-Working knowledge of PBX Call flows and phone provisioning.
-Working knowledge of the Local Number Porting (LNP) process.
-Understanding of inbound/outbound Caller ID and CNAM.
-Basic understanding of ISP’s, LAN &WAN technology, including QoS.
-Working knowledge of Networking, Routers, Firewalls, IP and working with ISPs required
-Outgoing and vibrant attitude required. Interpersonal skills are a must.

Schedule — Full time, scheduling requirements not listed

Employee or Contract — Employee

Compensation — Not advertised on posting.

Benefits —  Yes.  Medical, dental, 401k, vacation, and tuition reimbursement.

More Information — Review and apply for this position here.