Location — Work from home, position advertised in New Jersey.
Job Responsibilities — From the job posting:
The Call Center Agent will provide advanced support services to a select group of in-person Assisters & Navigators.
-Respond to incoming telephone inquiries from Assisters and Navigators during assigned work shifts
-Research and resolve inquiries in a professional, timely, and accurate manner
-Document all inquiry activities in the appropriate reporting system
-Escalate inquiries as appropriate; follow up on escalated inquiries and provide updates to callers
-Understanding and properly using and interpreting various federal policies, regulations, and systems in responding to consumer inquiries
-Follow all call scripts, Standard Operating Procedures and knowledge articles when responding to callers
-Knowledgeable in all major Cognosante HOS operating systems
-Identify processing deficiencies and initiate corrective actions
-Suggest ways to improve work processes
-Remote agents must meet Cognosante Home Office security and IT requirements
-Employee is expected to undertake any additional duties as they are assigned by their Manager
High School Diploma or GED
-Six (6) months of customer service experience
-Previous experience with health programs such as Medicaid, Medicare, and the Affordable Care Act
-Ability to work independently
-Broadband internet connection and quiet work space
-Ability to assess workload, meet deadlines, and adjust as needed
-Working knowledge of processing systems
-Understanding of basic customer regulations
Schedule — Flexibility between 9am to 9pm and possible weekend shifts.
Employee or Contract — Employee – position is temporary.
Benefits — Yes, benefits offered on job listing.
More Information — Review and apply via this Monster.com job posting.