Order Capture Agent for ShopHQ (Eden Prarie, MN)

The Job — Order Capture Agent for ShopHQ

Location —  Work at home, must live within 60 miles of Eden Prarie, MN

Job Responsibilities —  From the job posting:

Answers incoming calls and responds to the customer’s questions or concerns regarding the order process and questions after the order has been received in their home

Demonstrates professionalism by creating a positive image for ShopHQ on all communication mediums

Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems

Regular attendance at scheduled team meetings and ongoing training as required

Provides a superior customer service experience to both internal and external customers

Other duties as assigned

Requirements/Qualifications

High School Diploma or GED

Must meet the Minimum Technical Requirement and Internet Service Providers.

Must live in within 60 miles of Eden Prairie, MN

Must be able to come on-site to the headquarters for 1 week of paid training. The class will start on April 7, 2014 and the training times will be from 11:30am-8:00pm 

Highly PC literate and have their own PC with a reliable high-speed Internet connection

Able to type 35 words per minute

Prior call center experience preferred

Strong written and verbal communication skills required. Fundamental math skills required.

Technical Requirements —

-Computer Type: Windows (MAC not supported)
-Operating System: Windows XP (Service Pack 2), Windows 7, Vista Home Office
-Processor: Pentium 4 or Celeron – 1.6Gghz
-Memory: 1024mb of RAM
-Hard Drive: 800mb Free Space
-Sound: Must have a working sound card
-Network: 10/100 LAN Connection
-Monitor/Graphics: 16Bit Color 1024×768
-Keyboard: Standard or Ergonomic
-Mouse: 2 Button
-RSA Key Fob (VPN) – Provided
-Printer (minimum black ink)/Scanner combo preferred but not required

Schedule —  Part time position. Average of 16-25 hours per week. Must be available and flexible to work within the timeframe of 4:00PM – 1:00AM, 7 days a week to include a minimum of 8 hours across the weekend. Candidates who desire to work all weekend hours are welcome.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — None advertised on the job listing, check with ShopHQ during interview process.

More Information — Review and apply for this position on the company website.