Online Store Customer Service Rep for Kelly Services

The Job —  Online Store Customer Service Rep for Kelly Services

Location —  Telecommute, job is advertised in Florida but may be available in other areas.Stacks of Coins on One Dollar Bills

Job Responsibilities —  From the Careerbuilder job posting:

-Assist customers with placing orders over the phone
-Utilize multiple resources, to stay current on product features, technology changes, and updates
-Set expectations for next steps
-Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed
-Have a flexible schedule, including the ability to work nights and weekends since we are a 24×7 operation.

Requirements/Qualifications

-Customer-focused with the ability to provide a memorable, customized and relevant customer experience
-Has the ability to build rapport and actively engage the customers
-Creative problem solver
-Demonstrates high degree of drive and determination
-Adaptive and flexible to changing technologies and processes
-Open and receptive to coaching and feedback
-Active listening
-Team player with a strong willingness to assist peers
-1-2 years proven experience in a customer service environment
-Contact center, consumer retail, or Hospitality experience a plus
-Effective verbal and written communication skills
-Basic computer skills

Schedule —  Call center operates 24×7, so agent must be flexible to work nights/weekends.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor reviews on Kelly Services.

Benefits — None advertised.

More Information — Review and apply via Careerbuilder.