Mortgage Industry CSR for Advantage Credit, Inc

The Job —  Mortgage Industry CSR for Advantage Credit, Inc

Location —  Telecommute

Job Responsibilities —   From the company job posting:

  • Processes supplement requests by taking appropriate action to verify and update tradelines which may include phoning and/or faxing creditor/vendor or conducting conference calls.
  • Emails and/or calls client when supplement is completed or additional information or documentation is required.
  • Performs continuous follow-up to complete items in working and pending boxes.
  • Returns client correspondence in a timely manner.
  • Assists clients when they call in with questions and concerns.
  • Files supporting documentation.
  • Completes tasks and/or projects that have been assigned by management.
  • Maintains the integrity of databases with new phone numbers and contacts for creditors and/or vendors and updates existing ones with current information.
  • Remains up to date regarding ongoing changes and upgrades to Advantage Credit systems.
  • Attends and participates in customer service meetings, company meetings and customer service training.
  • Remains current on industry changes, compliance and regulations as well as company policy.
  • Multi-tasks and works in a fast-paced environment despite interruptions.
  • Maintains good working relationships with our clients, creditors and co-workers.

Requirements/Qualifications

  • Must have at least 1 year experience in the mortgage, Credit Reporting Agency or Reseller industries.
  • Strong preferential consideration will be given to applicants with 2+ years employment and experience in a Credit Reporting Agency and/or in the mortgage industry.
  • Must have knowledge of standard computer software, internet browsers and Microsoft Office.
  • Must demonstrate the ability to learn and understand Advantage Credit systems.
  • Must demonstrate strong data entry skills.
  • All new customer service representatives must become FCRA certified (this will be done after hire, on company time).
  • Must have a High School Diploma or GED.
  • Must be able to perform independently, be self-motivated and demonstrate initiative.
  • Must have ability to read and interpret documents such as credit reports, mortgage statements, bank and credit statements, and court documents.
  • Must have the ability to carry out instructions and requests in an organized and timely manner.

Schedule —  Hours scheduled between 7:30 am and 6pm Mountain time.

Employee or Contract — Employee

Compensation — $14 per hour to start, $15 for bilingual.

Benefits — Full benefit package advertised.

More Information — Review and apply here.