Member Care Representative for HauteLook (Nordstrom)

The Job —   Member Care Representative for HauteLook (Division of Nordstrom)"Hired"

Location —  Work from home, no geographical restrictions listed

Job Responsibilities —  From the job posting:

To provide our members with exceptional member care, we are looking for Member Care Representatives who thoroughly enjoy interacting with customers – either on the phone or in writing (via chat or email). The Member Care Representative’s duties include the following:

-Answer customer’s questions regarding fit, style, returns, credit history, shipping time, and sales platform
-Liaise with customers via email, phone and live chat
-Communicate with supervisors to correct and proactively address customer complaints/issues
-Suggest improvements to enhance external company communications (i.e. FAQ’s,website)

Requirements/Qualifications

Excellent verbal and written communication skills
Can convey ideas, policies, and information to customers using clear and concise language
A clear speaking voice with a professional tone
Has “thick skin” and is able to handle complaints in a calm and professional manner, even when handling unpleasant customers
Eye for detail and spotting trends
Passion for the fashion industry

Schedule —  Position is advertised as part time.  Will work a minimum of 20 hours per week, call center is open from 6am to 10pm everyday.

Employee or Contract — Employee

Compensation — Not advertised.   Employee salary reviews posted on glassdoor.com.

Benefits — Yes.  Company discount, 401k, medical, vision and dental coverage.

More Information — Review and apply for this position on the Nordstrom job page.