Intermediate Customer Care Representative for Transamerica

The Job —  Intermediate Customer Care Representative for TransamericaWork from home ad

Location —  Telecommute available, advertised in Iowa

Job Responsibilities —  From the job posting:

  • Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
  • Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Works with other departments to complete customer requests as needed, and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Demonstrates competency in processing complex and varied service requests; pursuing knowledge of additional products/services.
  • Represents Transamerica with professional pride to internal and external customers.
  • Consistently meets/exceeds set quality and productivity metrics.
  • Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Requirements/Qualifications

Associates degree or equivalent experience. Minimum of 1-2 years’ experience with call center or customer service experience/training.

Fundamental computer knowledge and maneuverability within Windows applications.  Basic understanding of Microsoft office suite, specifically Word and Excel.

Good verbal and written communication skills.

Schedule —  Full time.

Employee or Contract — Employee

Compensation — Not advertised.  Click here to review Glassdoor salary ranges.

Benefits — Yes

More Information — Review and apply with Transamerica.