Helpdesk Support Specialist for Edward Jones

The Job —  Helpdesk Support Specialist for Edward JonesTelephone

Location —  Work from home.

Job Responsibilities —  From the company job listing:

  • Resolve technical issues related to the hardware and software infrastructure in a timely and quality manner.
  • Troubleshoot and help resolve problems, escalate issues to other IS departments when appropriate, and dispatch service vendors as necessary.
  • Log all activities in the Problem Management System.
  • Complete a modular training program which includes classroom and online training on specific equipment and on-the-job training to reinforce learning.
  • Complete advanced training as new hardware and software is introduced into the Edward Jones environment.

Requirements/Qualifications

  • Technical knowledge of desktop and mobile devices, printers, phones and basic networking required.
  • A strong customer service background required.
  • Ability to work flexible hours is required as staffing is based on business needs.
  • Required to provide evening, weekend, or holiday support when needed.
  • Dedicated home office space and internet connection required.
  • Able to work independently and utilize tools to stay connected to the team.
  • Excellent verbal and written communication skills
  • Problem-solving skills
  • Ability to adapt well to change
  • Willingness to participate in an extensive modular training program
  • A bachelor’s or associate’s degree is preferred

Schedule — Availability between the hours of Noon-7pm (CST)

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — None advertised on the job listing.

More Information — Review this position and apply here.