Location — Work from home, position advertised in Seattle, WA
Job Responsibilities — From the job posting:
Provide remote technical support to First Base customers
Acknowledge, evaluate and appropriately handle customer contact (calls and chat)
Identify technical issues by thoroughly examining systems using diagnostic tools
Respond promptly to on demand support requests
Advise customer of software and hardware options and best practices, offer add-on sales to products and services when appropriate
Attend training to improve service and learn new products and procedure
Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking
Must be well versed in resolving all common computer problems including viruses, spyware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems
Ability to communicate technical issues in a manner for non technical individuals can understand
Ability to provide exceptional customer service through verbal and written medium
Highly motivated and able to work independently. Take ownership for problems and follow through to resolution
Excellent multi-tasking skills
One or more of the following certification(s) is REQUIRED: MSDT, MCSE, A+, MCP, Net+. NOT accepted: CCNA and CCNP.
Schedule — Details not listed on posting.
Employee or Contract — Employee
Compensation — $14 an hour to start.
Benefits — None advertised on the job listing, inquire with Manpower during application process.
More Information — Review this job and apply directly with Manpower Group here.