The Job — Full time Call Center Agent for Guthy Renker
Location — Telecommute from home, must live in North Carolina
Job Responsibilities —
Answer inbound customer service and sales calls in an efficient and courteous manner.
Effectively offer upsells, close sales, and save cancellations where possible.
Address customers primary issue on all calls while building rapport.
Use company systems to accurately update records, enters appropriate codes for each inbound call when completed.
Meet center specified metrics such as average call time, quality, etc.
Review product materials to maintain familiarity with current offers, pricing, delivery options and schedules, and promotional specials.
High school diploma or GED required, some college preferred.
Type at least 30 words per minute
Previous customer service experience required, prefer experience in a call center environment.
Inbound sales experience preferred.
Excellent verbal, written, and interpersonal communication skills.
Technical requirements include knowledge of PCs including Microsoft Office applications, and a quiet work environment that closely matches that of a typical office space.
PC with Windows Vista, 7 or 8, and a high speed internet connection required.
Schedule — No details listed, is a full time position.
Employee or Contract — Employee
Compensation — Not advertised. Review glassdoor.com for anonymous salary reports.
Benefits — Yes. No details listed.
More Information — Review this position the Guthy Renker job page.