Guest Experience Specialist for Hilton

The Job —  Guest Experience Specialist for HiltonHiltonlogo

Location —  Work from home, based in Carrolton Texas.

Job Responsibilities

As a Guest Experience Specialist you will be the last point of recovery for guests who have had an unpleasant experience at one of the hotels within the Hilton Family of brands. You will be responsible for taking inbound callsfrom unsatisfied guests, and working to create a caring image of Hilton Hotels Corporation that will potentially restore guests’ faith in our brands.

You will also be responsible for collaborating with hotel managers/owners in partnership to increase overall guest loyalty to the Hilton Family of brands in the US and Internationally

Requirements/Qualifications —  From the job posting:

-High School Diploma or equivalent

-Minimum 1+ years’ experience in a customer service environment which required you to resolve escalated situations both verbally and in writing

-Minimum 1+ years’ experience working in an environment which required you to work well under pressure, identifying creative solutions to resolve issues/disputes.

-1+ years’ working experience with MS Office Suite

-Proficient in using a computer, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues.

-Superior active listening skills

-Scheduling flexibility including nights, weekends, and some holidays

Schedule —  Midday and Evening hours, onsite training for 5 weeks from 8 to 5 pm.

Employee or Contract — Employee

Compensation — $12.50 per hour for work at home positions.

Benefits — Yes.

More Information — Review and apply with Hilton via Monster.com.