Fan Happiness Associate for GameTime

The Job —  Fan Happiness Associate for GameTime

Location — Telecommute

Job Responsibilities — From the company job posting:

  • Our number one Core Value is “Deliver WOW Through Service,” therefore, Fan Happiness is one of THE most important jobs at Gametime!  Our customers are amazing and you will be helping them during our busy entertainment calendar year season.
  • Answering incoming phone calls, emails and texts to assist customers with answering questions relating to the the app, placing new orders, processing returns, and getting customers into events.
  • Utilizing your super savvy techniques to search the inter-webs for items (think fan specific knowledge!)
  • Experience with Zendesk and/or other customer ticket systems preferred
  • Placing the occasional outgoing call to follow up on customer’s questions
  • Providing above and beyond – WOW – service, while helping customers with their needs

Requirements/Qualifications

  • 2+ years of customer experience in a customer facing or support role with a true passion delivering the best in class service
  • Outstanding communication skills, both verbal and written
  • Ability to satisfy customer needs while adhering to internal company policies
  • Ninja like skills on the internet, ability to leap to multiple sites with lightning speed
  • You’re self-motivated, self-starting, self-assured
  • You’re a team player and collaborative
  • A high sense of urgency and multitasking skills
  • The flexibility of a professional athlete… well when it comes to your availability to work that is. We are heading into the busiest time of the entertainment calendar year
  • A joy of creating fun and building a positive culture via team communication channels
  • Love of sports and music events! It’s ok if you aren’t a big sports buff but you gotta know how the experience works
  • College degree
  • Familiar with Windows

Schedule —  After training, either 5am to 1:30 pm or 1:30pm to 10pm  (Pacific Time)

Employee or Contract — Employee

Compensation — $15 per hour.  $18 per hour for Bilingual

Benefits — Yes

More Information — Review and apply by clicking here.