ESC Travel Counselor for Carlson Wagonlit

The Job —  Travel Agent for Carlson WagonlitEarth planet with earphones and microphone

Location —  Work from home, advertised in St. Louis, MO area.

Job Responsibilities —  From the job listing:

You delight the traveler/travel arranger

Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Connect with the caller to build trust and credibility even if the person is unknown.
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
You build CWT’s commercial value
Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
Remain current on value we provide to each customer.
Adapt and change as requirements of the business change.
You strengthen the CWT brand
Represent the CWT brand in how you work on a day-to-day basis.
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.


Knowledge of both Sabre & Apollo
Experience in the travel industry in a similar position or in a customer service center
Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements
Ability to handle multi-cultural sometimes multi-lingual clientele
English fluent: written and verbal
Superior written and verbal communication skills (in person and on phone)
Customer focused and service oriented
Problem solver
Adaptable and motivated to learn

Schedule —  Full and part time positions available.  Part time positions are 10 hours a day, Saturday and Sunday only with the rest of the week open.

Employee or Contract — Employee

Compensation — Not advertised.  Click here to read Glassdoor  employee salary reviews.

Benefits — Full benefits including travel discounts offered.

More Information — Review this position the Carlson Wagonlit job page.