Location — Work at home, based in Salt Lake City UT area.
Job Responsibilities — From the Teleperformance job posting:
-Excellent written and oral communications
-Position will require inbound, outbound (callbacks), and email communications.
-Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to -communicate with sense of urgency
-Fluency and comprehension in the language requirements for the specific point of sale (spoken and written)
-Accent neutral verbal/written communication skills as verified by approved formal test
-Strong listening skills: active listening; able to appreciate the context of the business traveller’s experience
-Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer
-Minimum 1-year experience demonstrated use of these communications skills in prior experience
-Travel savvy: passion for travel
-Experience with travel reservations
-Solutions mindset: passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
-Anticipate customer needs – displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc.
-Polished delivery: ability to communicate in a structured and effective manner
-Excellent time management: ability to multi-task to solve issue for customer, while managing time
-Quick learner: ability to ramp up quickly and act on feedback constructively
-De-escalate customer situations, manage customer expectations and follow-up on customer commitments
-Passion for service, one call resolution and tailoring the solution for the caller
-High school degree or equivalent (required)
-College degree preferred
-1-2 years of experience with a corporate travel agency
-2-3 years of experience with an airline reservations system
-1-2 years of experience with international offerings
-Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service
-Knowledge of international exchange rate calculation and taxes
-Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation,
-Strong aptitude/understanding for exchanges
-Travel agency experience highly desired
-Experienced in telemarketing/sales
Schedule — Not advertised on job posting.
Employee or Contract — Employee
Compensation — Not advertised on job posting, click here to read glassdoor reviews.
Benefits — None advertised on the job listing, with Teleperformance directly.
More Information — Review this position the Teleperformance job page.