Documentation Specialist for UnitedHealth Group

The Job —  Documentation Specialist for UnitedHealth GroupFiber optics background with lots of light spots

Location —  Telecommute

Job Responsibilities —  From the company job board:

  • Meet with internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information
  • Write detailed standard operation procedures (SOP) and policy and procedure documents based on discussions with process owners in a timely and efficient manner
  • Identification / creation of process flows with an emphasis on accuracy and compliance with business needs
  • Ability to identify and resolve pattern problems and areas for improvement, based on customer need
  • Develop and organize documentation, informal training materials, visual aids, and other documentation in a central repository
  • Maintain document Control List for Content Review and ensure documentation is compliant
  • Summarize recommendations from SMEs for possible process improvements and other initiatives
  • Provide research assistance to management and assist with other projects on an as-needed basis


One to two years of experience in the following areas:

  • Writing SOPs, policies, procedures
  • Process Improvement
  • Document Organization
  • Analysis of business needs and translating to technology functionality
  • Write / edit documentation that is clear, concise, error-free, and grammatically correct

Schedule — Full time, flexible

Employee or Contract — Employee

Compensation — Not advertised.   Glassdoor reviews place pay at approximately $15 per hour.

Benefits —  Yes, click here for details.

More Information — Review and apply with UnitedHealth here.