Location — Remote, work at home.
Job Responsibilities — From the jobvite posting:
-Be the point of contact for Sidecar drivers and passengers.
-Handle high volume of user support requests via email and phone in a professional and efficient manner.
-Triage incoming support issues, accurately diagnose and escalate bugs to engineering team.
-Act as an advocate for Sidecar users and provide them with an outstanding experience while resolving issues and answering questions.
-Identify trends and inefficiencies to enhance the support process and improve user experience.
-Be a product evangelist, helping drivers and passengers use Sidecar to change the world of ridesharing!
-Bachelor’s degree or equivalent experience
-At least one to three years of online-based customer support experience that included phone, email, and/or chat handling.
-Extremely reliable, consistent, and hard-working
-Phone support experience
-CRM/support tool experience in platforms like Desk.com, Salesforce, etc. a plus
-Computer- and smartphone-savvy
-Excellent customer care skills
-Friendly, optimistic, and outgoing personality
-Excellent writing skills and email etiquette
-Able to work nights and weekends
-Articulate, personable, and professional with great communication skills
-Works well under pressure and tight deadlines
-Can work in the U.S.
-Desire to work in a startup environment
Schedule — No details posted, expect night and weekend work.
Employee or Contract — Contract or full time depending on experience.
Compensation — Not advertised. Click here to read Glassdoor reviews.
Benefits — None offered to contract workers, benefits advertised to full time employees.
More Information — Review and apply via this jobvite.