Customer Support Representative for Ibotta

The Job —  Customer Support Representative for Ibotta

Location —  Work from home, advertised on Colorado

Job Responsibilities —  From the company job posting:

  • Analyze and respond to email inquiries from Ibotta users
  • Work through fraud reports, receipt moderation, and customer emails so you can see first hand if there are any issues or pain points with the app
  • Problem solve by reviewing Ibotta systems and customer accounts
  • Work on special projects for senior management team in marketing, sales & technology
  • Be an advocate for the customer to ensure satisfaction

Requirements/Qualifications

  • Previous customer service experience preferred
  • Fast, extremely organized, and detailed oriented
  • You must be genuine, friendly, and enjoy helping customers
  • “Can do” attitude with a drive to thrive in a fast-paced startup environment
  • Savvy about technology
  • Knowledge of Android and Apple or owner of Android/Apple phone/tablet a plus
  • Excellent interpersonal skills and very strong, effective verbal and written communication skills
  • Ability to think on your feet with strong problem-solving skills
  • 4-year college degree preferred
  • Ability to work part-time, up to four shifts a week, including nights and weekends
  • Must be able to attend occasional training sessions and meetings in Denver, Colorado
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Schedule —  Work from home (7-hour shifts required: morning shift, afternoon shift, and night shift) One weekend shift per week required.

Employee or Contract — Employee

Compensation — $12 per hour advertised.

Benefits — None listed

More Information — Review and apply with Ibotta here.