Customer Support Associate for Dramafever

The Job —  Customer Support Associate for Dramafeverconcept of help desk service

Location —  Telecommute, location open to all applicants.

Job Responsibilities —  From the Dramafever job posting:

The Community Support Team works to support our fast-growing community with questions and feedback they have about using our website and apps. We troubleshoot account specific and platform wide issues that arise on our website and various apps and escalate issues to our Engineering, Product, and Video teams, when necessary, for fast resolution. We are the voice of our users internally and advocate for features and enhancements that will benefit our community.

-Respond to customer emails related to viewing online video and subscription related issues following pre-established, internal guidelines

-Respond to chat inquiries regarding DramaFever Premium subscriptions

-Escalate technical issues to Customer Support Manager and other teams internally as necessary

-Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction

Requirements/Qualifications

-Familiarity with consumer web and technology

-Strong analytical, organizational, and communication skills.

-You have excellent customer service skills

-You have excellent written and interpersonal skills

-You work quickly, independently and with great attention to detail

-You are committed to providing a consistently high level of support

Schedule —  Part time.  Evening, night and weekend hours.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — None listed on posting.

More Information — Review and apply at the Dramafever website.