Customer Support Agent for GetFeedback

The Job —  Customer Support Agent for GetFeedback

Location —  Remote

Job Responsibilities —  From the company job posting:

  • Prioritizing, managing, and answering incoming tickets from our growing customer base
  • Championing the needs of the customer by identifying and helping implement changes across the product and within the team
  • Keeping an eye on social media accounts for support questions as they come in
  • Help update public and internal facing help documentation
  • Work directly with the Head of Support to help identify and optimize support processes to improve the customer experience

Requirements/Qualifications

  • You have at least two years of experience working for a SaaS company in customer support or success
  • You’re nice, people like you, you like people
  • Great communication skills, written and verbal
  • Some knowledge of Salesforce is a plus
  • An understanding of what makes for great customer support and advocacy
  • Ability and interest in learning new skills and extending your knowledge
  • A background in enjoying technology
  • You can work from home (or co-work) effectively.
  • You like the idea of wearing a lot of different hats and getting experience learning different areas of a growing start up.

Schedule —  No details posted

Employee or Contract — Employee

Compensation — Negotiable

Benefits — None advertised on the job posting.

More Information — Review and apply by clicking here.