Customer Support Advocate for Kayoko

The Job —  Customer Support Advocate for Kayoko

Location —  Telecommute available if desired.

Job Responsibilities —  From the company job listing:

  • Respond to and resolve customer queries through chat, email and the community forum quickly and effectively.
  • Educate and empower our customers to get better at customer support through Kayako
  • Become an expert on Kayako features and capabilities
  • Drive our Voice of the Customer program to advocate for the customer and improve Kayako through incorporating user feedback
  • Escalate critical support issues to the appropriate internal channel
  • Help to develop the customer support profession through sharing knowledge, contributing to blog posts, experimenting with new innovations and discussing best practices.
  • Assist in creating first-class Help Center documentation
  • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.

Requirements/Qualifications

  • Excellent verbal and written communication skills
  • Ability to solve problems logically and critically
  • 1+ years in online customer support, preferable supporting a SaaS product
  • Demonstrate effective time management and organizational skills
  • A strong understanding and working knowledge of the internet and technical concepts (eg. you understand the terms HTML, browser and cache)

Schedule —  Full time, flexible

Employee or Contract — Employee

Compensation — Not advertised. Glassdoor lists starting hourly pay at $13

Benefits — Health, pension and paid time off offered.

More Information — Review and apply with Kayoko here.